Frequently Asked Questions
How much is shipping?
Nothing. Standard shipping is free on every order in the United States, with no minimum.
How long will my order take?
We process orders in 1 to 3 business days, and most arrive 5 to 8 business days after shipping. Our Shipping Policy has the details.
Where do you ship?
Anywhere in the United States.
How do I track my order?
We email you a tracking number as soon as your order ships.
What if something arrives damaged?
Send us a photo within 7 days of delivery and we'll replace it or refund you in full. See Returns & Refunds.
Can I return something?
Yes. Unused items in their original packaging can be returned within 30 days of delivery.
How can I pay?
Major credit and debit cards, plus any express payment options you see at checkout. Checkout is secure and encrypted.
How do I pick the right size?
Every product page lists exact measurements. If you're still not sure, email us your pet's weight and measurements and we'll tell you which size to get.
How do I contact you?
Email support@oryo.store or use the contact form. We reply within 24 hours.