Returns & Refunds

Returns & Refunds

If something isn't right, here's how to send it back.

Return window

You have 30 days from delivery to ask for a return. Items need to be unused, in their original condition and packaging, with proof of purchase.

How to start a return

Email support@oryo.store with your order number and the reason for the return. We'll reply within 24 hours with instructions and the return address. We can't accept parcels sent back without asking us first.

Return shipping

You pay for return shipping, unless the item is damaged, faulty, not what you ordered, or not as described on its product page. Original shipping fees aren't refunded.

Damaged, faulty, wrong or not as described

Please check your order when it arrives. If something is damaged, faulty, wrong, or doesn't match its product page (for example the size, material, color or what's in the box), email us a photo within 7 days of delivery at support@oryo.store. We'll send a replacement or give you a full refund, and you won't need to send the item back.

Items we can't take back

For hygiene reasons, we can't accept used grooming tools, opened chew toys or used bedding, unless they arrived damaged, faulty or not as described.

Exchanges

We don't do direct exchanges. If you need a different size or item, return the original and place a new order.

Refunds

Once your return arrives and we've checked it, we'll email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

Read the full Refund Policy.